I recently came across this and knew immediately it was too good not to share. We have all wasted at least a day (cumulative total) on the phone with robots, most likely far more. I know there has been many times that I have given up on phone system "stockyards". I use the term stockyard because it most certainly makes you feel like a cow being pushed through the series of gates to your death. Well, next time try the list out when applicable. It might not take 20 minutes to jump through the hoops to get a warm body on the other end.

"The List"

Disclaimer: You might still have to deal with rude customer service representatives who take pleasure putting you on hold while they do their nails. Also remember to make sure to get their name so you know who to give a hard time for dumping you back into number pad hell, rather than dealing with the problem.

A 14yr old kid in New Zealand just recently won my personal "Dumb of the Month" award. He was recently picked up for stealing an XBOX 360 after he tried to go online with it. The problem was that the previous owner had already registered it with Microsoft. After the boy ordered another power cable (since he forgot to steal it) they had his address. Wow... I am always amazed at people...

Anyway, it seems this has brought up all kinds of Privacy Policy Issues with Microsoft. It seems it took the police over 2 weeks to get the information out of Microsoft even though they knew something wasn't right with the whole thing. Now, there are two ways you can understand this. Your personal information is VERY secure and Microsoft will protect you no matter what or if your XBOX is stolen it might be kinda hard to get Microsoft to tell you where it is. But Microsoft holds that they were in the right and are very protective of their clients identities, but are always happy to assist the police.

Read the Full Article Here

BTW on a side note:

View Larger